Terms & Conditions

Last Updated: March 2025

1. Introduction

Welcome to Sun Cap Box. These Terms and Conditions ("Terms") govern your use of our website (suncapbox.site) and the professional makeup artistry services we provide. By accessing our website or booking our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.

Business Information:
Business Name: Sun Cap Box
Address: 954 Robinson Key, East Avaburgh LA8 9RA, United Kingdom
Phone: +44 303 322 6701
Email: [email protected]
Company Registration Number: 15241422

2. Definitions

• "We," "Us," "Our" refers to Sun Cap Box
• "You," "Your," "Client" refers to the person booking or receiving services
• "Services" refers to all makeup artistry services offered including bridal makeup, editorial makeup, special events, and makeup lessons
• "Website" refers to suncapbox.site and all associated pages
• "Booking" refers to any confirmed appointment for services

3. Service Description

Sun Cap Box provides professional makeup artistry services including but not limited to:

• Bridal makeup and trials
• Editorial and fashion makeup
• Special event makeup
• Personal makeup lessons
• On-location services
• Group bookings

Service descriptions, prices, and availability are subject to change without notice. We reserve the right to modify, suspend, or discontinue any service at any time.

4. Booking and Appointments

4.1 Making a Booking

Bookings can be made through:

• Our website contact form
• Phone: +44 303 322 6701
• Email: [email protected]
• Social media platforms

All bookings are subject to availability and confirmation by Sun Cap Box. A booking is only confirmed once you receive written confirmation from us via email or text message.

4.2 Deposit Requirements

To secure your booking, a non-refundable deposit is required:

• Bridal makeup services: 50% deposit required
• Special events: £50 deposit required
• Makeup lessons: £40 deposit required
• Editorial/Fashion shoots: 30% deposit required

The remaining balance is due on the day of service unless otherwise agreed in writing.

4.3 Booking Confirmation

Upon booking confirmation, you will receive:

• Written confirmation of date, time, and location
• Service details and pricing breakdown
• Preparation instructions
• Payment information

4.4 Client Responsibilities

You agree to:

• Provide accurate contact information
• Arrive on time for appointments (or be ready if we're coming to you)
• Inform us of any allergies, skin sensitivities, or medical conditions
• Complete any required consultation forms honestly and thoroughly
• Have clean, moisturized skin ready for makeup application
• Provide adequate lighting and space for on-location services

5. Pricing and Payment

5.1 Service Prices

Current service prices are displayed on our website and are subject to change. Prices quoted at the time of booking are guaranteed for that specific booking only.

5.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfer
• Cash payments
• Digital payment platforms

5.3 Additional Charges

Additional charges may apply for:

• Travel outside our standard service area (distance-based fees)
• Early morning appointments (before 7:00 AM): £30 surcharge
• Late-night services (after 10:00 PM): £40 surcharge
• Additional people beyond initial booking
• Extended service time beyond agreed duration
• Last-minute bookings (within 48 hours): 20% surcharge

5.4 Price Disputes

Any pricing disputes must be raised within 7 days of service completion. We will review and respond within 14 business days.

6. Cancellation and Rescheduling

6.1 Cancellation by Client

• More than 14 days before appointment: Full refund minus deposit
• 7-14 days before appointment: 50% refund of total amount paid
• Less than 7 days before appointment: No refund
• No-show: No refund; full payment required

Cancellations must be made in writing via email or through our website contact form.

6.2 Rescheduling

• First rescheduling: Free if made more than 7 days in advance
• Second rescheduling: £25 administrative fee
• Rescheduling within 7 days: Subject to availability; £50 fee applies

6.3 Cancellation by Sun Cap Box

We reserve the right to cancel bookings due to:

• Artist illness or emergency
• Extreme weather conditions
• Circumstances beyond our control

In such cases, we will provide as much notice as possible and offer:

• Full refund of all payments made, or
• Rescheduling at no additional cost, or
• Alternative qualified artist (with your approval)

7. Bridal Services Special Terms

7.1 Trial Sessions

Bridal makeup trials are highly recommended and included in our bridal package. Trials should be scheduled 4-12 weeks before the wedding date.

7.2 Wedding Day Services

• Confirmed start time must be adhered to for timely completion
• Bridal party makeup is priced per person
• Timeline must allow adequate time for each person (approximately 45-60 minutes each)
• Touch-up services can be added for an additional fee

7.3 Bridal Party Changes

Changes to bridal party numbers must be confirmed at least 7 days before the wedding. Reductions may not result in refunds; increases subject to availability and additional charges.

8. On-Location Services

8.1 Travel Fees

Travel fees apply based on distance from our studio:

• Within 10 miles: Included in service price
• 10-20 miles: £20 travel fee
• 20-30 miles: £40 travel fee
• 30+ miles: Custom quote provided

8.2 Location Requirements

The client must provide:

• Adequate natural or artificial lighting
• Clean, stable workspace
• Access to power outlets
• Parking information and costs (reimbursable)
• Clear directions and access instructions

9. Health, Safety, and Hygiene

9.1 Hygiene Standards

We maintain the highest hygiene standards:

• All brushes and tools are sanitized between clients
• Disposable applicators used where appropriate
• Products are applied using hygienic techniques
• Professional-grade, quality products used exclusively

9.2 Allergies and Sensitivities

Clients must disclose:

• Any known allergies to cosmetic ingredients
• Sensitive skin conditions
• Recent cosmetic procedures (Botox, fillers, peels, etc.)
• Current medications that may affect skin

We cannot be held liable for reactions to products if allergies were not disclosed prior to service.

9.3 Skin Conditions

We reserve the right to refuse service if:

• Client has active skin infection or contagious condition
• Recent facial procedures contraindicate makeup application
• Skin condition poses risk to artist or other clients

10. Intellectual Property

10.1 Our Content

All content on our website, including text, images, logos, graphics, and designs, is owned by Sun Cap Box and protected by copyright laws. You may not reproduce, distribute, or use any content without written permission.

10.2 Photography and Media Use

We may photograph our work for portfolio and marketing purposes. By booking our services, you grant us permission to use images for:

• Website portfolio
• Social media marketing
• Promotional materials
• Professional publications

If you do not wish to be photographed or have images shared, you must inform us in writing before service begins.

10.3 Client Reviews and Testimonials

By submitting a review or testimonial, you grant us permission to use it in our marketing materials. We may edit for length or clarity but will not alter the meaning.

11. Limitation of Liability

11.1 Service Limitations

While we strive for excellence, we cannot guarantee:

• Specific results matching reference images (due to individual features and skin types)
• Makeup longevity beyond reasonable expectations
• Reactions to products despite patch testing
• Perfect photography results (dependent on photographer, lighting, etc.)

11.2 Maximum Liability

Our liability for any claim arising from our services is limited to the amount paid for those specific services. We are not liable for:

• Indirect, consequential, or punitive damages
• Lost opportunities or profits
• Emotional distress beyond direct service issues
• Third-party actions or services

11.3 Exclusions

We are not responsible for:

• Damage to clothing or personal items
• Reactions to products when allergies were not disclosed
• Results affected by client's actions post-service
• Delays caused by client lateness or inadequate preparation
• Issues arising from inaccurate information provided by client

12. Complaints and Disputes

12.1 Complaint Procedure

If you're unsatisfied with our services:

1. Contact us immediately if issues arise during service
2. Submit written complaint within 48 hours of service
3. Provide specific details and photographic evidence if applicable
4. Allow us opportunity to address concerns and offer resolution

12.2 Resolution Process

We will:

• Acknowledge complaint within 2 business days
• Investigate thoroughly and impartially
• Respond with proposed resolution within 7 business days
• Offer remedies such as partial refund, complimentary future service, or corrective work

12.3 Dispute Resolution

If informal resolution fails, disputes will be handled through mediation before pursuing legal action. Both parties agree to good faith efforts to resolve disputes amicably.

13. Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Pandemics or public health emergencies
• Government restrictions or regulations
• Transportation strikes or disruptions
• Power outages or technical failures

In such cases, we will work with you to reschedule or provide alternative solutions.

14. Data Protection and Privacy

We collect and process personal data in accordance with UK data protection laws and GDPR. Our full Privacy Policy is available on our website and explains:

• What information we collect
• How we use your information
• Your rights regarding your data
• How to contact us about privacy concerns

15. Website Use

15.1 Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to any part of the website
• Introduce viruses, trojans, or other malicious code
• Scrape, copy, or harvest content without permission
• Impersonate others or provide false information

15.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of modified Terms. Significant changes will be communicated via email to registered clients.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Sun Cap Box regarding the use of our services and supersede any prior agreements.

20. Contact Information

For questions about these Terms and Conditions, please contact us:

Sun Cap Box
954 Robinson Key
East Avaburgh LA8 9RA
United Kingdom
Phone: +44 303 322 6701
Email: [email protected]
Registration Number: 15241422

Business Hours:
Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: By Appointment Only

By booking our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.